Alltalk™- A Windows Phone Messenger With Cross Language Communication For Customer Care Services

Transcript

In day to day life, messengers or chatting applications provide facility for instant messaging over the internet. Exchange of messages takes place in universally used languages like English, French, etc. where both the users know how to communicate in a common language. Thus chatting on mobile phones is a luxury when both the parties involved know a common language. When any company wants to provide customer care services to its customer they use mediums like talking to the customers over the telephone which requires employees that are proficient in speaking various languages and set up large numbers of call centers to serve the customers worldwide. Hence we have implemented ALLTALK™ which is a Windows 8 phone based chatting application which makes cross language communication possible using mobile programming and networking technology. This application will enable the communication between two persons irrespective of the language each user wishes to use individually. The various modes of communication available in this messenger are through text and voice. Due to the best processing power provided among the available smartphones and high battery life we choose to work on windows 8 platform. This application provides a facility which enables service providers companies to provide customer care services to their customers in their native languages without the need of employees being skilled in various languages. Thus we have successfully eliminated the language barrier and enabled ease of communication through this application.