Transcript
ISO 9001:2008
Certified Company
Since 2003 Aria Telecom has grown to become a leader in the voice
processing industry, now located in New Delhi.
is working hard towards satisfaction of our clients, With our team ef-
forts & our clients support we became
India’s No 1 IVR, Voice Logger
& in Many more customized telecom solutions company.
Aria has team of more than 20 qualified engineers for R&D & support.
Engineers & also has most experienced team of marketing managers
with technical background to understand client requirements. Aria has
presence in most of the metro cities in India. Aria also has clients out-
side India like Nepal, Bhutan , Africa countries, Arab countries
Award & Recognitions
Leaders in CTI Solutions Award
–
Business Sphere
Technology Excellence Award
–
Leaders in IVR -2013
Global Business & Services Award
–
Leader in Customized Telecom Solution 2013
Zee Business Award 2014-Leaders in CTI Solutions
Nasscom Member
ISO 9001:2008 Certified Company
Registered with MSME (Micro, Small & Medium Enterprise)
Registered with NSIC (National Small Industries Corporation of India)
Trust Seal Certified Company
Product Trade Mark Registration
Why Aria
Qualified R&D Team
Robust Products
Quality & quick support
Quick & cost effective customization
Feature rich Products with flexible to suits various clients need
Fare price
Good client list
Leader in Industry
Provides complete solution
Universal communication capability like SMS, Email, Voice, Fax,
Mobile apps, web etc.
Third party Integration
Solution on customer premises
–
No data risk
Honest & transparent dealing
Qualified & experienced marketing Team
Aria Product Profile:
Aria ACCS IVRS
Interactive Voice Response System
TVRS
Telephone Voice Recording System
Embedded Voice Logger
Non PC Based Voice Logger
Aria ACCS-Advance
Inbound out bound complete contact center solution with
ACD, CRM , IVR, Clint info pop-up , MIS reporting <
Agent Recording , Predictive Dialing
Aria ACCS Conference Bridge
Multi party telephonic conference system with authentica-
tion
Aria Call Center Noise Cancelling Headsets: High quality
call center Noise canceling Headset with USB, RJ9,
2.5mm, 3.5mm, Dial pad
Aria GSM Gateway & FCT:
Aria Single Port FCT & 8/16 Port GSM to Voip Gateway
ARIA ACCS
–
Advance (Unified Communication System):
Aria ACCS
–
Advance
is blended call center solution, can be used for domestic as well as international call center. The system can be used for
inbound or outbound call center or blended operation. Aria ACCS is feature rich product & flexible enough to suit in your requirement.
There are some important features of Aria ACCS.
ACD:
Automatic call distribution system is very important part of any call center , Aria CCS provide multiple ACD group for different
requirement , ACD group can be used for inbound as well as outbound campaign. ACD can be configured as per client requirement like ,
Skill based routing , automatic call distribution, UCD is commonly used terminology called Universal Call Distribution, etc.
Queue Message:
Every company or process required different queue message to be played while holding a caller. So Aria CCS provides
you flexibility to use message of your own choice in every campaign.
CRM Builder:
CRM is again a important tool of any contact center solution, ARIA CCS provide you flexibility to design your own CRM
for all your campaign. Aria CCS has 45 open field to be configured as customer information.
Disposition:
After call disconnection, Agent need to fill call status, which called call disposition, ARIA ACCS-Advance has option to con-
figure call disposition of your own choice
Trunk Line Connectivity:
ACCS has all industry possible connec-
tivity as a trunk line , such as GSM/ CDMA Gateway , SIP trunk ,
ISDN PRI Line , Analog Co Line etc.
Agent Terminal:
You have flexibility to use soft Phone , IP Phone , Analog Phone, Dial pad Headset
Monitoring:
ARIA ACCS has various option to monitor the system & you can authorized different person to monitor different campaign,
Even different authority can be given to two different users to access in a similar campaign. So you can create & edit role as per your
choice.
Script Manager
:
You can define different script for different campaign to help Agent to remember , How he need to greets a caller.
IVR Manager:
You can add welcome message, language choice , city / department choice etc in IVR. If you need to configure more
lengthy call flow that is also possible in ARIA CCS. You can define different IVR for different DID.
Dialing Mode:
You can define different dialing mode as per your choice & technology, Progressive or Preview dialing . you can also de-
fine pace of dialer. Even you also have flexibility to set redialing pattern & numbers of retry on different status like , if number busy , un
answered , not reachable etc.
Agent Recording:
ACCS has inbuilt 100% agent recording, with various search options like by agent, date time, Number, or client name
etc.
MIS Reporting:
MIS is again an important toll of any call center suite, ARIA CCS provide various reports to monitor performance of
your call center.
1 .: Call Report
2 .: Agent Login Logout Report
3 .: Call Summary Report
4 .: Agent Report
5 .: Call Details Report
6 .: Agent Performance Report
8.: Call Back Report
ARIA ACCS
–
Advance (Unified Communication System)
ARIA ACCS-XML IVR
Aria CCS-IVR is one the best IVR tool kit in the world with ex-
tensive features . ACCS IVR has following features.
Work with Analog as well as digital trunk
Work on Dialogic , Donjin, Digum, Sangoma Voice Board
IVR call flow run on XML
Easy to make your own call flow by drag & drop GUI
Compatible with existing EPABX
Universal communication integration
SMS integration
Email Integration
Third party ERP/ CRM Integration
ISDN PRI , SS7 Supported
SIP Supported
Support Inbound , outbound application
Call history MIS
OBD IVR for Campaign & electronic survey
Inbuilt PBX Functionality
Aria CCS-IVR is only windows based IVR which has inbuilt
PBX functions. Means you do not need any PBX to transfer
call to agent or your executive. Extensions can be Soft
Phone , Hard IP Phone or analog Phone
.
Contact Center Functionality:
Aria ACCS-IVR can function as a complete contact center so-
lution to handle your telephonic traffic. There may be following
features.
Work independent communication server w/o PBX
Inbuilt ACD
–
Call queue management
Support inbound as well as outbound call
Support Conference & call transfer
Inbuilt 45 field flexible CRM
Configurable disposition
Call info pop-up
100% agent recording
Click to dial functionality
SMS/Email integration
Web / ERP /CRM integration
Any ODBC compliance data integration
API for integration
Any type of customization
USES OF Aria ACCS IVR:
Aria CCS-IVR can be used in many industries or functional-
ity like:
Complaint booking, distribution & Escalation
Sales leads booking & distribution
Sales order booking
Customer care
Any kind of help line
Election campaign
Electronic Surveys
Call Centers
Corporate
Service Industries
Insurance companies & broking agencies
Ecommerce Companies
Banking
Share broking agencies
–
transaction confirmation
Automobile companies & customer care
Travel agencies
NGO
—
Help lines like HIV, cancer , women etc
ARIA 151N
ARIA 151 N is high quality binaural headset with noise cancelation . Most suitable
for digital phones , IP phones , Soft phone. Can be used in Call Center & high end
office communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc.
ARIA 16 N
ARIA 16 N is good quality low cost binaural headset with noise cancelation . It is
most suitable for small & medium call centers. Compatible for digital phones , IP
phones , Soft phone, Analog Phone , Telephone Dial pad . Can be used in Call Center
& high end office communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5
mm etc
Aria Professional Noise Cancelation Call Center Headsets
ARIA 350-Dialpad
16 Digits Incoming & outgoing No display with back light function
15dB speakerphone volume control
Redial, Flash, in-built & headset ring function
Electronic calendar indication
In use indication
RJ-9 jack for headset ,Additional RJ9 jack for monitoring with dual mute
Compatible with ARIA 12N & 151N Headset
ARIA 162N
ARIA 162 N is high quality binaural headset with noise cancelation . Most suitable for
digital phones , IP phones , Soft phone. Can be used in Call Center & high end office
communication . All ARIA QD compatible like USB, Rj9, 3.5mm, 2.5 mm etc.
It is also available in direct connection with RJ9 , USB , 2.5mm, 3.5mm etc.
ARIA 5002
–
2 Port USB Logger
ARIA-5002 is two Channel Voice Recording System with usb connectivity, it can be used
with dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio equip-
ment etc
We have utilized our available resources in the best possible manner to produce an out-
standing range of PC Based TVRS as per the set international quality. Developed using mod-
ern technology, This is capable to fulfill the diversified requirements of our clients. This has
ARIA 2100
–
8/16PORT LOGGER
ARIA-2108 is 4/8/16 Channel Voice Recording System with PCI connectivity, it can be
used with dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio
equipment etc
This has excellent capability to perform varied operation such as CRM integration, re-
cording & live monitoring, SMS / email alert integration and GSM recording
2 Time hardware Compression
Microsoft windows Based
Parallel Connectivity
Compatible with GSM / CDMA FCT
2 Time hardware compression
ARIA 5500-30/60 Port Logger
ARIA-5500 is 30/60 Channels Voice Recording System with PCI-e connectivity, it can be
used with ISDN PRI E1/T1 line. Can be connected with direct exchange line , PBX router,
GSM PRI gateway etc. Some important Features:
Microsoft windows Based
Parallel Connectivity
SMDR Integration
Support Incoming/ outgoing / DID no
Latest HMP based technology
GSM Compression
Light & Open Source My SQL Data Base
Searching Dealing number
Automatic FTP backup
Web Based Monitoring & Search Option
30 / 60 Port in Single Card
PCI Express Card
System Health Voice based alarm
System health alerts on email
Automatic scheduled FTP Backup
ARIA 3200-4/8/16 PORT LOGGER with Mailbox
ARIA-3200 is 8 Channel Voice Recording System with PCI connectivity, it can be used with
dircect telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio equipment
etc
This has excellent capability to perform in various mode , like Voice Logger , IVR & Voice
Mail functionality .
2 Time hardware Compression
Microsoft windows Based
Parallel Connectivity
Compatible with GSM / CDMA FCT
8 Mailbox for each line
365 different welcome message for each line
Can be used as Auto Voice Logger
Automatic FTP backup
SMDR integration (Optional)
MS access or MS SQL/My SQL database
ARIA TVRS
–
PC Based Voice Loggers
ARIA 120
-
1 Port Embedded Logger
With Mail Box
ARIA-120 is one Channel embedded Telephone Recording System with SD card to
save voice files. Also has USB connectivity to connect with computer, it can be used
with direct telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Radio
equipment etc
No need Computer
Inbuilt speaker, mike & Display to search & listen recording file
Parallel Connectivity
Compatible with GSM / CDMA FCT
Answering machine to leave message in case of no answer
Auto answer & record facility
SD card support up to 32 GB
Software to search & play file in PC
ARIA Embedded Logger
–
Non PC Based
ARIA 800
–
4/8 Port Embedded Logger
ARIA-800 is Four/ Eight Channel embedded Telephone Recording System with SD card /
HDD to save voice files. Also has LAN Port connectivity to connect with computer, it can
be used with direct telephone lines , EPABX extensions , VOIP FXS/ FXO , Wireless Ra-
dio equipment etc
No need Computer
Inbuilt speaker, mike & Display to search & listen recording file
Parallel Connectivity
Compatible with GSM / CDMA FCT
Answering machine to leave message in case of no answer
Auto answer & record facility
SD card support up to 32 GB or 500 GB HDD
Can also be used in conference recording
Software to search & play file in PC
ARIA 5100 Series USB Based TVRS
4/8/16 Port
Telephone Recording
Wireless Radio Recording
Recording on Voltage drop
Recording on audio
Live Monitoring
Analog Trunk/ Extensions Recording
Digital Phone Recording
IP Phone Recording
Live Monitoring
Incoming / Outgoing / Missed Call
Compression:
User has a choice to select from various compres-
sions Algorithm to use the Hard Disk space in optimum way. Even;
selection to record calls in RAW format is also available for recording
digital tones.
Remarks:
Customized Solution for putting remarks (Call Details,
Frequency, From, To, Group, Signal Strength, DF Information, Tran-
script, Memo, Commands) used to examine Telephone & Radio In-
terception Calls
Log Details:
Administrator will be able to get log of all the activities
performed by the Users/Operators during Operation of the Voice
Logger.
ARIA GSM to VOIP Gateway
—
8 Ports
ARIA AR-680
–
Single Port GSM FCT
ARIA GSM FCT is a single channel GSM which can be used to convert GSM
to Land Line. It supports all GSM frequency bands, providing world-wide us-
age flexibility.
ARIA GSM FCT is an ideal choice for small offices, Call Center etc to reduce
the cost of communication.
ARIA FCT can be easily connected to your existing PBX or Telephone
Specifications:
Dual band GSM 900, 1800
Operating Voltage : 12V DC
2 Nos. RJ 11 JACK
Compact Plastic Cabinet
5 DB Antenna
Support all operators
Easy Insert SIM
Compatible with all PBX
Support CLI
Key features
Support 8 channels 8 SIM cards
Support 850/900/1800/1900MHz quad-band GSM network
Support BTS and carrier change and locked
Support IMEI and PIN modify
Support encryption: RC4, VOS , OEM encryption support
SMS receiving/batch sending, AT command compatible
Support USSD balance enquiry
Automatically lock/switch SIM card according to its balance, balance
alarm
Support SIP registration and peer-to-peer
Support Hotline, Phone book, Speed dial, Dial Plan
Update firmware by local or internet
Field proven compatible with Asterisk-based soft switches
Single-channel debug for manual calling, directly AT command
LCR automatically route calls
Centralized network management
Caller ID detection and generation
Master and slave SIP server
VLan and QoS support
SIM card hot plug
Calling Statistics
Suitable for Predictive dialer & IVR
ARIA GSM to VOIP Gateway
—
16 Ports
ARIA AR-680
–
Single Port GSM FCT
Aria Telecom Solutions (P) Ltd. Website: www.ariatelecom.net
New Delhi , Mumbai , Ghaziabad, Hyderabad , Bangalore Email:
[email protected]
Tele: +91-120-4763988, 9818788008 Tele/Fax: +91-120-4205454
ARIA ACCS
–
Conference Bridge
ACCS
—
Conference Bridge is PC based System which working on Linux
based with following features:
Welcome Greeting
Entry through PIN or w/o PIN
Play music if admin not joined
1920 Concurrent Calls.
Configurable group & user
Option to Lock Conference, after pre defined time
Name announcement on user entry & leaving
Conference Call recoding
Connectivity through PRI or Analog Line / Extensions
Software based application run on Linux centos OS/ MS Windows
Outbound conference
Administrator can mute and un mute a person
Forceful exit of participant by Admin
ARIA UCS: Universal Communication System
ARIA UCS-Unified Alert System has the capability to use all the popular media
described above to communicate.
Aria UCS
–
SMS/ Email system can handle incoming & outgoing SMS as per
business process
You can make one year schedule for all information / services to send alert &
choose media like SMS/Email / Voice Call etc.
Contacts & important information against contacts can be saved in the CRM
like their contact details, account id, TIN NO, PAN NO, TDS etc.
Predefined & customized messages can be sent to clients
Can be used for reminders , appointments , tax deposit , Tax return , Payment
reminders, Insurance policy reminders , Service due reminders, Birth day /
Anniversary wishes, Discounts / Schemes alerts other Utility reminders etc
Cost effective Solution & very low running cost
Prospective Client for the Solution:
Charted Accountants / Advocates
Automobile Service Provider
Real State / Builders
Doctors , Nursing Homes / Path Labs
Insurance provider
Other service providers
Govt. Health other scheme
Customization @ ARIA:
The best feature of ARIA is that all ARIA products are 100% in-house designed & developed. So they can be modified & re structured as per
client business process.
Not only this Aria Can integrate all our products with existing ERP/ CRM & other source of communication like Website , portal , SMS,
Email, FAX etc.
Mobile APPS:
Aria Also have ability to develop customized Mobile Apps as per client utility with data base or web integration in Android, Symbian & IOS
etc
ARIA NAMASTE LIVE CHAT:
Aria Namaste is just not the simple web chat which is just used for text chat with website
visitor, rather a complete contact center solution with following exclusive features.
Key Features:-
·
Department wise routing
Complete chat history
Integration with existing data base , CRM, ERP etc for agent pop-up *
Comprehensive visitor history with location country , city etc
Live visitor monitoring
Live agent monitoring
Chat Transfer to other agent with chat detail *
No resources required
Customizable Disposition
Corporate Clients:
Okaya Inverter
Sony India
Hyundai Moter
Honda Cars
Kafila Travel
Power Grid
Networth Direct
Vizag Steel
BEL
Globe Capital
ONGC
Hindalco
SMC
Cipla
Trust Line
Canara HSBC
Government PSU Clients:
Power Grid
Vizag Steel
BEL
Indian Army
Indian Air force
ONGC
BSNL
Indian Pharmacopeia
HIV State control Society Jharkhand
HIV State Control Society Arunachal Pradesh
Lakshadweep Development Authority
Andman shiping help line
ARIA ACCS-Vmail (PC BASED VOICE MAIL):
Aria ACCS-Vmail is PC based voice mail , which can be integrated with any PBX.
Key Features:-
·
Welcome Message , Non business hours / Holiday Greeting
Mail box for each extension with personalized greeting
SMS alert
Voice Message on Email
Call Center Clients:
Microtek Inverter
Shakti Pump Ltd
Microtek Inverter
One sky Shop
Sukam Inverter
Ziqitza
Madhusudan Dairy
Pantel
Movie Magic
Chandigarh University
Sanjay Institute of Technology & Management
JKM Motor
Beam Money
Aria Telecom Solutions (P) Limited
Website: www.ariatelecom.net
Email:
[email protected]
Tele: 0091-120-4763988
